Privacy Policy

Introduction

NovayAI Company ("Zido", "we", "the Company") respects your privacy and is committed to protecting the personal information you provide to us. This privacy policy explains how we collect, use, share and protect your information when using Zido's artificial intelligence services.

Information We Collect

1. Account Information

When creating an account with us, we collect:

• Full name
• Email address
• Phone number
• Company or business information
• Payment and billing details

2. Usage Data

We collect information about how you use our services:

• Conversations and queries sent to Zido
• Usage times and dates
• Preference and customization settings
• Performance and interaction data

3. Technical Information

• Your IP address
• Browser and device type
• Operating system
• General geographic location information

How We Use Information

We use the collected information for the following purposes:

1. Providing and Improving Services

• Operating and maintaining the Zido platform
• Personalizing user experience
• Developing and improving AI algorithms
• Providing technical support

2. Communication

• Sending important updates and notifications
• Responding to your inquiries and support requests
• Sending marketing materials (with your consent)

3. Security and Compliance

• Protecting our platform from unauthorized use
• Preventing fraud and suspicious activities
• Compliance with legal requirements

Information Sharing

We do not sell your personal information. We may share information in the following cases:

2. Legal Requirements

We may disclose information if required by law or:

• To protect our legal rights
• To respond to requests from competent authorities
• To protect user safety

3. Ownership Transfer

In case of sale or merger of the company, information may be transferred to the new owner while ensuring the same levels of protection are maintained.

Data Security

We take strict security measures to protect your information:

Administrative Measures:

• Limited data access on a need-to-know basis
• Staff training on information security
• Strict privacy and security policies
• Regular security reviews

Your Rights

You have the following rights regarding your personal information:

1. Right of Access

You can request to view the information we hold about you.

2. Right to Rectification

You can request correction of any inaccurate or incomplete information.

3. Right to Erasure

You can request deletion of your information under certain circumstances.

4. Right to Data Portability

You can request a copy of your data in a machine-readable format.

5. Right to Object

You can object to the processing of your information under certain circumstances.

Data Retention

We retain your personal information for the period necessary to achieve the purposes mentioned in this policy or as required by law. Factors determining the retention period:

• Duration of your relationship with us
• Legal and regulatory requirements
• Security and fraud protection needs
• Dispute resolution purposes

Cookies

We use cookies and similar technologies to:

• Improve website performance
• Personalize user experience
• Analyze website usage
• Security purposes

You can control cookies through your browser settings.

Children's Privacy

Policy Changes

We may update this policy from time to time. We will notify you of any material changes via:

• Notice on our website
• Email message
• In-app notification

Your continued use of our services after posting changes means your agreement to the updated policy.

Contact Information

For any inquiries about this privacy policy, contact us:

Legal Compliance

This privacy policy complies with:

• Personal Data Protection Law in Saudi Arabia
• General Data Protection Regulation (GDPR) for European users
• International privacy protection standards